1. Refund Policy
At San Digi Soft, customer satisfaction is our priority. If you are not satisfied with a product or service, you may request a refund within 7 days of the purchase date. The following conditions apply:
- Eligibility: To be eligible for a refund, the request must be made within 7 days of the original purchase date.
- Conditions: The product or service must not have been used extensively, and any associated software licenses must be deactivated.
- Exclusions: Refunds do not apply to services that have been fully delivered or custom development work where significant progress has been made.
- Process: To request a refund, please contact our support team at support@sandigisoft.com with your order details and reason for the refund.
- Refund Method: Refunds will be issued to the original payment method within 7-10 business days after approval.
2. Cancellation Policy
If you wish to cancel a service, you can do so within 7 days of the service commencement. The following conditions apply:
- Eligibility: Cancellations must be requested within 7 days from the start of the service.
- Conditions: Services that have been substantially completed or where work has already commenced may not be eligible for cancellation.
- Process: To cancel a service, please contact our support team at support@sandigisoft.com with your order details and reason for cancellation.
- Cancellation Fee: Depending on the service and the progress made, a cancellation fee may apply. This fee will be communicated to you during the cancellation process.
- Refunds for Cancellations: If eligible, a refund will be processed according to the refund policy outlined above.
Please note that all refund and cancellation requests are subject to review and approval by San Digi Soft. We reserve the right to deny requests that do not meet our policy criteria.
For any questions or further assistance, please contact our support team.
